Support
Something not working?
Most problems come down to four situations. If yours is one of them, the fix is below. If not, write to tech@gopluggo.com and a person will pick it up.
The station is full
Check the app for the next station nearby. If there is nothing in range, email support with the station you are at and we will end the rental from our side. You are not charged for the time spent looking once you have told us.
The powerbank will not charge my phone
Try a second cable on the same unit, since each powerbank carries three. If none of them work, return it to any station and take another. Tell us the station and time and we will cancel the charge for that rental.
The slot will not release a powerbank
Nothing has been charged if no powerbank came out. Try a different slot, and if the station is unresponsive, let us know which venue it is in so we can service it.
A charge looks wrong
Send us the phone number used for the rental and roughly when it happened. We will look up the session, explain what was charged, and refund it where the charge was ours to correct.
Reach support
Email is the fastest route and reaches the team that can see your rental. Phone is answered during business hours in Beirut.
Include the venue, the approximate time, and the phone number used to rent.